Terms of service

Welcome to shopeinc.

The website www.shopeinc.com (the “Website”). These Terms and Conditions, together with the information and policies contained within our “Customer Service” pages and any other referenced documents, outline the legal framework for your use of the Website, its subdomains, any affiliated websites we operate, and mobile or desktop applications developed by or on our behalf (collectively, the “Services”).

Please read these Terms and Conditions thoroughly before using our Services. By doing so, you acknowledge your understanding and agreement to be bound by them. If you disagree with any term or condition, you are prohibited from using the Services and should cease using the Website immediately. Continued use or placing orders will be considered acceptance of these Terms and Conditions. And when registering as a member, there may be a process to agree to these Terms and Conditions.

1. Purpose

This Terms and Conditions (the “Terms”) govern your access to and use of the website (www.shopeinc.com and shopeinc mobile application) (the “Site”) operated by shopeinc Co., Ltd. (the “Company”). These Terms establish a legally binding agreement between you (“you” or “User”) and the Company regarding your use of the Services (defined below).

The purpose of these Terms is to:

• Define the rights, obligations, and responsibilities of the Company and the User in connection with the use of the Services;
• Establish the rules and procedures for the use of the Services;
• Protect the rights and interests of the Company, the User, and other third parties; and
• Comply with applicable laws and regulations.

2. Definition of Terms

1. Unless otherwise defined in the individual clauses, the terms used in these Terms shall have the following meanings:

• “Site” means the virtual store established by the Company using information and communication facilities such as computers and mobiles to provide goods or services (hereinafter referred to as “Goods”) to Users, and it shall also be used to refer to the business operator who operates the cyber-mall.
• “User” means a member or non-member who accesses the Site and receives the services provided by the Site in accordance with these Terms.
• “Member” means a person who has registered as a member with the Site and can continuously use the services provided by the Site.
• “Non-member” means a person who uses the services provided by the Site without joining as a member. Non-members can purchase goods without registering as members, but cannot use some of the services provided by the Site.
• “ID” means a combination of letters and numbers selected by the User and approved by the Company for the purpose of identifying the User and using the services by the User. However, you cannot use an ID that is already used by another member.
• “Password” means a combination of letters and numbers set by the User himself or herself for the purpose of verifying the User’s identity and protecting the User’s personal information and transaction information.
• “Discount Code” means a coupon that allows you to receive a discount of the displayed amount or percentage when purchasing goods.
• “Review” means a post of text, images, videos, etc., written by a User after purchasing goods and evaluating the overall quality of the goods.
• “Purchase Confirmation Period” means the period during which the User must indicate whether or not to confirm the purchase (purchase confirmation, return, exchange) of the goods, and it means the period until the 7th business day from the date of completion of delivery of the goods.

2. Terms not defined in these Terms shall be governed by the relevant laws and regulations, and otherwise by general commercial practices.

3. Exploration and Effect of Terms and Conditions

1. The Site shall post the contents of these Terms, the name and representative name of the company, the address of the business office (including the address of the place where consumer complaints can be processed), the facsimile number, email address, business registration number, mail order business registration number, contact information, and personal information management officer on the initial service screen (front page) so that Users can easily see it. However, the contents of the Terms may be made available to Users through a link.

2. The Site may amend these Terms to the extent that they do not violate relevant laws, including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions and the Framework Act on Consumers.

3. When the Site amends these Terms, it shall notify the applicable date and reason for the amendment on the Site screen together with the current Terms from 7 days before the applicable date (30 days in the case of changes that are disadvantageous to Members) to the day before the applicable date. In this case, the Site shall clearly compare the contents before and after the revision and display them in a way that is easy for Users to understand.

4. Unless there are special provisions in relevant laws or other unavoidable reasons, the Terms amended under Paragraph 3 shall not be applied retroactively before the applicable date.

5. If a Member does not explicitly express an intention to object after the applicable date announced by the Site in accordance with Paragraph 3, it shall be deemed that the Member has agreed to the amended Terms. If a member does not agree to the amended Terms, the Member may request withdrawal from membership. The Site shall not be liable for any damage to a Member caused by the Member’s failure to know the fact of the amendment of the Terms despite the measures taken in Paragraph 3.

6. The Site may have separate terms and conditions or terms of use (hereinafter referred to as “individual terms”) for individual services provided within the services provided, the individual terms constitute a part of the Term, and if there is any conflict between the individual terms and the Term, the individual terms shall take precedence.

7. Matters not specified in these Terms and the interpretation of these Terms shall be governed by relevant laws and regulations and commercial practices, including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions and the Framework Act on Consumers, etc. 

4. Provision and Change of Service

1. The services provided by the Site are as follows:

• Platform development and operation services
• Information provision and contract conclusion services for goods
• Delivery service of goods for which a purchase contract has been concluded.
• Support services for purchase contracts and delivery.
• Customer response and processing services
• Other services determined by the Site.

2. The Site may change the services it provides for reasons such as changes in technical specifications. If such a change in service affects an existing contract concluded with the User, the Site shall notify the User of this by a method that is possible to notify the User.

3. In the case of the preceding paragraph, the Site shall compensate the User for any damages incurred as a result. However, this shall not apply if the Site proves that it was not intentional or negligent.

5. The Denial of Proxy and Guarantee

1. In the case of a User purchasing goods that the Company directly purchases and sells; the Company will have the status of a seller. In the case of goods that the Company directly purchases and sells, the Site will identify the Company as the seller and provide information to the User.

2. The Company may provide information or content for reference within the Service by obtaining information from affiliates and posting it or in a manner provided by a third party for efficient service provision and convenience of the User. In the case of the same product, etc., one piece of information from the product information entered by multiple sellers may be randomly selected and displayed. However, the Company does not guarantee the truthfulness or legality of such information, and the User must decide and purchase at his or her own discretion and responsibility when purchasing the product.

6. Suspension of Service

1. The Site may temporarily suspend the provision of the Service in the event of a force majeure such as a natural disaster, maintenance, replacement, and failure of information and communication facilities such as computers, or communication disruption.

2. The Site shall compensate the User or a third party for any damages incurred as a result of the temporary suspension of the Service due to the reasons in Paragraph 1. However, this shall not apply if the Site proves that it was not intentional or negligent.

3. If the Site becomes unable to provide the Service due to reasons such as a change in the business line, termination or abandonment of the business, closure of the Site, merger, division, or transfer of business, the Site shall notify the Member in the manner specified in Article 11 and compensate the Member according to the conditions originally presented by the Site.

7. Membership Service

7.1. Membership Registration

• To register as a member, users must fill out the membership registration form provided by the Site and agree to these Terms and Conditions and the Privacy Policy.
• The Site may refuse membership applications that fall under any of the following categories:
  • Users who have previously lost their membership due to a violation of these Terms and Conditions.
  • Users who have withdrawn from membership within the past 30 days.
  • Users who have provided false, incomplete, or inaccurate information in their application.
  • Users who fail to verify their identity.
  • Users who are under the age of 14.
• The membership contract is considered to be formed when the Site’s approval is received by the user.
• Members must notify the Site of any changes to their registered information within a reasonable period of time.

7.2. Management of Member ID and Password

• Members are responsible for managing their own ID and password, except in cases where the Site is at fault.
• Members must not allow third parties to use their ID and password.
• Members are responsible for any losses or damages resulting from the disclosure, transfer, or rental of their ID or password, unless the Site is at fault.
• If a member becomes aware that their ID and password has been stolen or is being used by a third party, they must immediately notify the Site and follow the Site’s instructions. Members are responsible for any losses or damages resulting from their failure to notify the Site or follow the Site’s instructions.

7.3. Membership Withdrawal and Loss of Membership

• Members can withdraw from the Site at any time. The Site will process the withdrawal request immediately. However, before withdrawing, members must complete or cancel all ongoing product transactions. The Site will not be responsible for any losses or damages resulting from the member’s withdrawal. Additionally, the Site may restrict the member’s termination of the user agreement until the member has fully fulfilled all debts to the Site.
• Upon withdrawal, the member’s membership status will be lost, and all discount coupons, event benefits, and other benefits provided by the Site will be forfeited. Any accumulated points will also be forfeited and will be considered void upon withdrawal.
• The Site may restrict or terminate a member’s membership if the member falls under any of the following categories:
  • Providing false information or impersonating others in their membership information.
  • Failing to pay for products purchased using the Site, or other debts related to the member’s use of the Site, on time.
  • Disrupting the order of electronic commerce by interfering with other people’s use of the Site or misappropriating their information.
  • Failing to provide accurate address, email, or other member information, or making it impossible for the Site to contact the member despite reasonable efforts.
  • Violating the User’s Obligations set forth in Article 13.
  • Engaging in any act prohibited by these Terms and Conditions, the Site’s usage policy, or laws and regulations.
  • Violating the Site’s safe trading policy.
• If the same act is repeated two or more times or the reason is not corrected within 30 days after the Site has restricted or suspended the member’s membership, the Site may terminate the member’s membership.
• If the Site terminates a member’s membership, the member’s registration will be deleted. In this case, the Site will notify the member and give them at least 30 days to explain themselves before deleting their registration.
• Even if the Site terminates the user agreement in accordance with this article, these Terms and Conditions will continue to apply to the completion of any purchase contracts that were already entered into before the termination.
• When the user agreement is terminated in accordance with this article, the Site may cancel any transactions related to the member without separate notice. If the buyer paid for the product purchase price with a credit card, the Site may cancel the corresponding credit card sales. The Site may also reclaim any benefits that were additionally provided to the member.
• When the user agreement is terminated in accordance with this article, the Site may refuse the member’s request to re-use the service.
• In order to determine whether a member has any of the reasons for refusing a user application under Article 7, Paragraph 2 of Article 7, the company will store the member’s registration information and service usage information for 12 months after the member withdraws, and will delete/dispose of it thereafter.

7.4. User’s Obligations

• Users must not engage in any of the following acts:
  • Registering false information when applying for membership or changing member information.
  • Purchasing products using someone else’s name or information, or using the Site’s services under false pretenses.

8. Privacy Policy

The Site collects the minimum amount of personal information necessary to provide the service. The Site will protect the User’s personal information in accordance with relevant laws and regulations.

The Site may not use the collected personal information for purposes other than the intended purpose. If a new purpose of use arises or if it is provided to a third party, the Site will notify the User of the items of personal information to be used and provided, the purpose of use of the personal information, the period of retention and use, the recipient (in case of provision), and the purpose of use of the personal information by the recipient (in case of provision) at the stage of use and provision and obtain consent. However, this shall not apply if otherwise provided by relevant laws and regulations.

The Company may provide the User’s personal information to a third party within the scope permitted by law in the following cases:

• When a request for information provision is received from an investigative agency or other government agency in accordance with legal procedures.
• When it is necessary to identify illegal activities such as violations of relevant laws and regulations by the User.
• When providing the minimum amount of User’s information (name, address, phone number) necessary for transactions and delivery to the Seller with the User’s consent.
• When necessary for the performance of the contract when the purchase is completed with the User’s consent, and when necessary for return, exchange, refund, cancellation, etc. even after the purchase is completed.
• In other cases, required by relevant laws and regulations.

For more information on the Site’s privacy policy, please refer to the Privacy Policy: https://shopeinc.com/?page_id=3&preview=true

9. Order and Payment

9.1. Payment

• Payment Methods:
  • PayPal
  • PortOne payment gateway
  • Local currency payment in selected countries (when using PortOne PG)
• Currency: All payments are processed in USD.
• Security: All payments are processed in a secure environment.
• Duties and Taxes:
  • Automatically calculated and displayed on the checkout page.
  • Added to the product price and charged at checkout.
  • No additional charges after payment
• Local Consumption Tax: May be charged separately depending on the country.

9.2. Order Cancellation

• Method: Email
• Cancellation Availability: Subject to order processing stage, cancellation may be unavailable or subject to a fee.
• Cancellation Fee: Varies depending on the order processing stage.

9.3. Shipping

• Delays or Interruptions: May occur due to international shipping market conditions.
• Out of Stock: May occur after order placement depending on inventory availability.

9.4. Additional Information

• For details on order processing stages, cancellation fees, and international shipping, please refer to our separate Help Center documentation.

10. Returns and Refunds

10.1. Return and Refund Policy

We offer a comprehensive return and refund policy, allowing you to return most items purchased on our Site. For detailed information on our return and refund policy, please refer to our separate Returns and Refunds Policy document. This document outlines the eligibility criteria for returns, timeframes for requesting a return, and the various refund methods available.

10.2. Key Points

• You can find our Returns and Refunds Policy document here: https://shopeinc.com/?page_id=11&preview=true
• The policy outlines the eligibility criteria for returning items.
• It specifies the timeframe for requesting a return.
• The document details the various refund methods available.

10.3. Additional Information

• We encourage you to review our Returns and Refunds Policy document carefully before making a purchase.
• If you have any questions regarding returns or refunds, please contact our customer service team.

11. International Shipping

We offer international shipping to 150 countries/regions (as of April 5, 2024). Shipping costs and estimated delivery times will be displayed at checkout and may vary depending on your location and the shipping method you choose. All applicable import duties, taxes, and fees associated with international shipping will be collected at checkout and are included in your total purchase price.

11.1. Shipping Information

• Carriers: We ship with FedEx, UPS, and SF International, with availability depending on the destination country.
• Delivery Time: Average 5-7 days via air shipping, may vary by countries/regions.
• Duties and Taxes: Import duties and taxes are clearly displayed and charged during checkout. The shipping company will pre-pay these charges on your behalf, so you won’t incur any additional fees after placing your order.
• Order Tracking: Track the status of your shipment for all orders.
• Shipping Availability and Costs: We offer shipping services to over 150 countries and regions as of April 5, 2024. You can view shipping costs and duties and taxes during checkout after entering your correct delivery address.

11.2. Customer Responsibility for Accurate Address

Please be aware that you are responsible for any additional charges incurred due to incorrect shipping information provided at checkout. This includes, but is not limited to, duties and taxes that may be imposed by the destination country due to an inaccurate address.

11.3. Additional Information

• For detailed information about international shipping, please refer to our separate International Shipping Policy document.
• Shipping Policy: www.shopeinc.com/policies/shipping-policy

12. Attribution of Copyright and Restrictions on Use

12.1. Ownership of Copyright and Intellectual Property Rights

• All copyrights and other intellectual property rights in the content created by the “Site” belong to the “Site.”
• Users are not permitted to reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes any information obtained from the “Site” that is subject to the “Site’s” intellectual property rights, without the prior consent of the “Site.” This includes, but is not limited to, making such information available to third parties.

12.2. Notification of Use of User-Owned Copyright

• If the “Site” uses copyrighted material owned by a user in accordance with the terms of service, the “Site” shall notify the user in question.

12.3. Compliance with Copyright Law

• Users are responsible for complying with all applicable copyright laws and regulations.
• The “Site” may, in its sole discretion, terminate the accounts of users who repeatedly infringe the copyrights of others.

13. Civil Complaints and Disputes

13.1. Grievance and Dispute Resolution

• The “Site” has established a grievance and compensation mechanism to reflect the legitimate opinions and complaints of users and to compensate for their damages.
• The “Site” will prioritize the processing of complaints and opinions submitted by users. However, if prompt processing is difficult, the “Site” will immediately notify the user of the reason and the processing schedule.
• In the event of a dispute related to e-commerce between the “Site” and a user, the user may request mediation by the Korea Fair-Trade Commission or a dispute mediation agency.

13.2. Additional Information

• For more information on the Korea Fair Trade Commission, please visit the website: https://www.ftc.go.kr/eng/index.do
• For more information on dispute mediation agencies, please visit the website of the Korean Ministry of Justice: https://www.moj.go.kr/moj_eng/index.do

14. Indemnification

The Company’s liability for damages is limited as follows:

• Service Disruption: The Company shall not be liable for damages caused by the temporary restriction or suspension of the Service due to reasons outlined in Article 6(1), unless such restriction or suspension is caused by the Company’s intentional misconduct or gross negligence.
• User Fault: The Company shall not be liable for any disruption of the Service caused by the user’s fault.
• User Data Disclosure: The Company shall not be liable for damages resulting from a user disclosing or providing their personal information to a third party, unless such damages are caused by the Company’s intentional misconduct or gross negligence.
• Linked Sites: The Company shall not be held liable for transactions or warranties associated with linked “Sites” (websites). This is clearly stated on the linked “Site’s” initial screen or a pop-up upon connection.

15. Governing Law and Jurisdiction

15.1. Governing Law

These terms and conditions and any disputes arising out of or in relation to them shall be governed by and construed in accordance with the laws of the Republic of Korea.

15.2. Jurisdiction

• Any disputes arising between the “Site” and a user in relation to e-commerce transactions shall be subject to the Seoul Central District Court.
• In cases where the user’s address or residence is unclear or the user is a foreign resident at the time of filing, the dispute shall be filed with the court having jurisdiction under the Civil Procedure Act.

16. Product Quality

16.1. Information and Guarantees

We strive to provide accurate information regarding product quality on our platform. However, we cannot guarantee that the quality of all products will meet your expectations. Please refer to the manufacturer’s warranty information for details on product guarantees. Warranty coverage varies by brand and product. The “Site” is not responsible for any warranty services offered by brands.

16.2. Quality Control

• All products sold on our platform are luxury goods sourced from officially contracted brand boutiques.
• Each product undergoes a rigorous inspection process before shipment. Inspection data, including photos and/or videos, is maintained for reference.

16.3. Warranties

• Warranties for individual products are subject to the brand’s specific policies.
• Customers may not receive warranty services directly from the “Site” for products purchased on our platform. The “Site” is not responsible for any warranty-related issues.

16.4. Ethical Sourcing

We are committed to ethical sourcing practices and upholding high social responsibility standards. While we cannot always directly control the entire supply chain, we strive to partner with reputable suppliers who operate in accordance with ethical labor practices.

16.5. Disclaimer

This information is provided for your general knowledge and does not constitute professional advice. The “Site” is not responsible for any inaccuracies or misunderstandings related to product quality or warranties.

16.6. Additional Information

For information on returns and refunds related to product quality issues, please refer to our Returns and Refunds Policy document.

17. Disclaimer of External Links and Information

This website may contain links to external websites or resources provided by third parties (“External Links”). The “Site” does not control or endorse the content or privacy practices of any External Links.

17.1. Use of External Links

• You access and use External Links at your own risk.
• The “Site” is not responsible for and does not make any warranties, express or implied, about the content, accuracy, availability, reliability, security, legality, or any other aspect of External Links.

17.2. Disclaimer of Liability

• The “Site” shall not be liable for any loss or damage arising from your access or use of External Links.

17.3. Information Accuracy

• We strive to provide accurate information on our website. However, the “Site” is not responsible for any errors or omissions in the information provided.

Please note: These terms and conditions are effective as of April 5, 2024, and may be changed without prior notice.